Legal document
Refund and Return Policy
1. Eligibility
Refunds, replacements, or returns may be considered for damaged, torn, unusable, wrong, or materially defective products after admin verification.
2. Non-Eligible Cases
Minor colour variation, fabric texture variation, lighting difference, size expectation, change of mind, customer ordering error, or normal handmade textile variation will not qualify by default.
3. Evidence Required
Claims should include order ID, payment reference where relevant, clear photos/video, parcel condition, and issue description. Used, washed, worn, altered, perfumed, stained, or customer-damaged products are not eligible except where law requires otherwise.
4. Processing
Admin may approve repair, replacement, store credit, refund, or rejection based on facts and applicable law. Bank/UPI settlement timelines may vary.
This policy is a technical draft imported from the previous site and must be reviewed by a qualified lawyer/CA before public marketing.